ASHES SHIPPING DIRECTIONS & MORE
When my beloved Bart passed away my heart was broken. It felt like my heart was ripped from my body. I missed him so deeply and wanted to feel him with me. That is when I decided to make a piece of jewelry with Barts ashes. Having this little piece of baked clay with a baby chick photo on it helped my heart and soul. It was such a simple piece of jewelry but the power it held was priceless.
Thank you for your purchase and I am so sorry for your loss. I hope your new purchase brings much comfort to your heart.
Here is all the information you will need.
All ash will be handle with respect and care. Processing time may range from 6-8 weeks. Custom made items may take longer.
Please make sure your shipping address is correct. Don't forget to get tracking when you ship your ashes.
To see all your stone color options, please go here. Please message me your stone color if you haven't done so already.
Please send your ashes to:
15615 Eddy Creek Way
I will need 1 tsp of ash total per item in a double zip lock bag or in a small container. Please label the bag with your name. Please do not use tape. It will tear the baggy. I suggest shipping it in a padded envelope. Please have the post office calculate your shipping cost. Guessing your packages weight is not accurate. If extra postage is necessary when it arrives to me then fees will apply with a service charge of an extra 3%.
Once I receive your ashes, I will contact you immediately. I will also be sending you photos of your item for approval.
Feel free to contact me anytime and thank you for trusting Studiodragonfly19 with something so precious.
Warranty for your ring, pendant, bracelet, earrings or any piece of jewelry with any accent stones are 60 days. For your memorial stone the warranty is 1 year.
Custom made items are non refundable.
I am very quick to respond. However I am a one person shop. If you don't hear from me with in 24 hours please contact me again.
No credit check needed
Layaway Plan for 90 days
You can now make payments on your Cremation Jewelry.
3 payments will be split into 90 days. This is a non refundable transaction. However, you can change your mind on the style of an item before the last payment. Prices may vary and the plan will adjust if there is an increase or decrease in price. Time frame will still be 90 days to pay in full if the product item changes. There is a $3 service fee to make 3 seperate custom listings.
I apologize that the ash kit link in the listings are not working. Please go here to purchase an ash kit.
NOW AVAILABLE ARE Studiodragonfly19 Gem Stones!
MOST ANY RING STYLES ARE AVAILABLE FOR A Studiodragonfly19 Gem Stone. YOUR CREMATION ASH IS PLACE BEHIND THE STONE. ALL PRECIOUS METALS AND GEM STONES ARE AVAILABLE.
Please note that when order any ring that has a plating, the plating will wear off. I always recommend purchasing a solid metal vs. plated. I am not responsible for replating.
3 Types of Cremation Stones
1. Handmade = A handmade stone is exactly that. I use a high quality liquid resin. I add a very small amount of ash and any color additives to the liquid resin. It takes about 3-6 days for your item to cure.
2. Studiodragonfly19 Gem Stones= Many customers were wanting to have semi precious/precious stones set in their items. I have developed a process where I place your ashes delicately behind a genuine stone.
3. Pure Silver Precious Metal Cremation Stones = You can wear Pure Silver and your beloved inside the silver. The Pure Silver that I use comes in a clay form. I add a small amount inside the clay. I form the clay into desired look. It takes about 3-5 days for the clay to dry. I then shape your item and enhance all the details. The silver is then fired. During the firing process, the clay will evaporate and burn out. What is left, is an amazing piece of Pure Precious Silver. I then sand, buff and polish your item.
MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT BEFORE MAKING A PURCHASE. I AM NOT RESPONSIBLE IF ITEMS ARE SHIPPED TO THE WRONG ADDRESS. THANK YOU.
To see ALL my Stone Colors, please go here.
MEMORIAL LOCKETS ARE NOW AVAILABLE AND IN STERLING SILVER!
Occo Brazilian Geode Memorial Ash Votives are now here and more styles are coming! The most beautiful Geode Boxes are Here!
Are you not a jewelry person? Here is a unique option.
Memorial Ash Cremation Homegoods and Memorial Ash Cremation Canvas Art is now available. I am taking custom color orders.
Please Note That Memorial Ash Items Processing Time May Vary. Current Processing Time is anywhere from 4 to 8 weeks.
SPECIAL REQUESTS WITH MEMORIAL ASHES
If you have any special prayer,saying or tradition you would like me to do while making your ash stone, please let me know. I am more than honored to do this for you. You may also include a hand written note or any heartfelt message that you would like me to read during the creating process.
A NOTE ABOUT STONE COLORS AND HOW TO CHOOSE.
I have many color options. New Colors are Opals,Red,Orange and Fairy Colors. Please message me the color you would like upon check out if you do not see a drop down for color options. The drop down menu can not support all the color amounts. Custom Colors are $20 extra per item.
NOTE REGARDING HUMAN AND PET ASH
If you would like me to spread the remaining ashes in one of our Minnesota beautiful streams,lakes, forest or flower bed,please leave me a note inside the envelope when you ship your ashes. I may hold onto your ashes until Spring, Summer or Fall due to our Winter and snow.
You can now leave reviews via Google. Thank you for helping me, help others through their mourning process.
We want every customer to be happy with his/her purchase. If you’re not for any reasons, please contact asap after receiving your piece and we'll do our best to resolve the situation!
Because the finished product is made from ashes, I do not offer refunds. Please don't hesitate to contact me due to quality concerns or special circumstance exchanges. I do stand behind every piece I make and if you are not happy with it I will try to work with you to make sure you're satisfied with my product. Please note, any item that is plated the plating does eventually wear off. Wear off time depends on many factors.
All handmade stones have a 1 year warranty. All accent stones have a 60 day warranty due to how one wears their rings. I tend to be extremely rough on my jewelry. This is why 60 days is the warranty from the time I ship your item.
All chains that come with my pendants have a 90 day warranty, if something happens to the chain within 90 days please contact me for a replacement chain. I will need your original chain sent back. Any item shipped back must be in it's original packaging or in a box to protect it.
Feel free to contact me if I can assist you. I try very hard to make sure all my customers are happy and are able to see exactly what you are purchasing. Please do not wear your Memorial Jewelry when swimming in the ocean/ pool or bathing/showering. Chlorine, Salt or Soaps my alter the appearance of the stone or cause the stone to change. Gentle hand washing is ok.
My contact information
STUDIODRAGONFLY19 IS NOT A WHOLESELLER TO CREMATORIUMS OR VETERINARY CLINICS. IF A CLIENT OF YOURS IS NEEDING AN ITEM, FEEL FREE TO GIVE THEM MY INFORMATION. OTHERWISE, I AM MORE THAN HAPPY TO COLLABORATE WITH YOU AND BRING A HEART FELT PRODUCT TO YOUR CLIENTS. THANK YOU FOR UNDERSTANDING.
NOTE: All items purchased will be shipped USPS and insured . Most items will be USPS First Class. International shipping can be very expensive. I usually ship International purchases with USPS standard, which is the most affordable.I am not responsible for lost packages and custom fees. I am not responsible for custom delays.
**CUSTOM ORDERS ARE NON REFUNDABLE**
Before checking out, please make sure that the correct shipping address is updated . If an item comes back due to the wrong shipping address unfortunately I will have to charge another shipping fee if you would like it resent. I will contact you, if an item does come back to me. I usually wait for response no longer than a week. If I do not hear back, I will refund your item. A stocking fee of 10% of the purchase and shipping fees will not be returned.
Feel free to go to these links see videos on how to ship your ashes, return an item and how to adhere a stone when you purchase a DIY item.
How To Package Your Ashes
How To Package an Item to Return
How to DIY Item