Payment Options
You can now make payments on your Cremation Jewelry.
Now Available 0% Interest Free No credit check needed Layaway Plan for 90 days
Two or Three payments can be split into 60-90 days. This is a non refundable transaction. However, you can change your mind on the style of an item before the last payment. Prices may vary and the plan will adjust if there is an increase or decrease in price.
RECOMMENDATIONS
Please know many items are plated with either gold or rhodium plating. Both plating does wear off. Studiodragonfly19 is not responsible for replating.
I always recommend 10k or higher. All diamonds purchased from Studiodragonfly19 are "Conflict Free".
Please do not leave Jewelry unattended with an infant, toddler or your children or pet. Please remove all Jewelry from children during bathing, swimming and sleep.
REVIEW OUR POLICIES
We want every customer to be happy with their purchase. If you’re not for any reasons, please contact me asap after receiving your piece and we'll do our best to resolve the situation!
Because the finished product is made from ashes, I do not offer refunds. Custom-made orders are exactly that. There for are not subject to refund.
Please note, any item that is plated the plating does eventually wear off. Wear off time depends on many factors.
All accent stones have a 30 day warranty due to how one wears their jewelry. Many tend to be extremely rough on their jewelry. This is why 30 days is the warranty from the time I ship your item. Please do not have your ring resized without contacting me first. Handmade stone are made of resin. The heat from soldering will ruin your stone. Your ring must be lasered if you need it resized.
Upon a purchase of a Memorial Ash piece of Jewelry, I will message you my address and ash directions. Please send 1/4-1/2 teaspoon of ash per item. I will return all the remainder of ash.
Please use a double zip lock bag and label it with your name. Use a padded envelope for shipping if you are sending it from the USA. If you are shipping ashes outside of the USA, I suggest sending it in a small box.
Shipping address
Studiodragonfly19 Marla Lindner 7 North Forest Drive, Huntsville, Texas. 77340 or PO Box 8025, Huntsville, Texas. 77340
I will message you once the ashes arrive. Processing times vary. Standard is 4-6 weeks. Sometimes, I may be able to shorten the time depending on the item and how many orders I have.
Once your item is done, I will send you photos and I will need your approval to ship your item.
Feel free to contact me if I can assist you. I try very hard to make sure all my customers are happy and are able to see exactly what you are purchasing. Please do not wear your Memorial Jewelry when swimming in the ocean/ pool or bathing/showering. Chlorine, Salt or Soaps my alter the appearance of the stone or cause the stone to change. Gentle hand washing is ok.
I would be honored to create a piece of jewelry for you. Or feel free to contact me. Marlabethliss@gmail.com Studiodragonfly19@gmail.com Studiodragonfly19.com 612.702.5605
STUDIODRAGONFLY19 IS NOT A WHOLESELLER TO CREMATORIUMS OR VETERINARY CLINICS. IF A CLIENT OF YOURS IS NEEDING AN ITEM, FEEL FREE TO GIVE THEM MY
INFORMATION. OTHERWISE, I AM MORE THAN HAPPY TO COLLABORATE WITH YOU AND BRING A HEART FELT PRODUCT TO YOUR CLIENTS. THANK YOU FOR UNDERSTANDING.
NOTE: All items purchased will be shipped USPS.Most items will be USPS First Class. International shipping can be very expensive. I usually ship International purchases with USPS standard, which is the most affordable.I am not responsible for lost packages and custom fees. I am not responsible for custom delays.
**CUSTOM ORDERS ARE NON REFUNDABLE** Please know that if you would like to cancel an order and your ring has been already made, you can not receive a full refund. I am able to still send your item. Before checking out, please make sure that the correct shipping address is updated . If an item comes back due to the wrong shipping address unfortunately I will have to charge another shipping fee if you would like it resent. I will contact you, if an item does come back to me. I usually wait for response no longer than a week. If I do not hear back, I will refund your item. A stocking fee of 10% of the purchase and shipping fees will not be returned.